Lawside Legal Services

Privacy Policy

Last updated: 08/08/2026

About this Privacy Policy

This Privacy Policy explains how Lawside Legal Services collects, uses, stores and shares personal information when you use this website or contact us.

Lawside Legal Services is the organisation responsible for handling your personal information. In this Privacy Policy, “we”, “us” and “our” refer to Lawside Legal Services.

Our Contact Details Are:

Lawside Legal Services
[Business address]
Telephone: [Telephone number]
Email: [Email address]

Information We Collect

We may collect the following information:

  • Your full name.
  • Your telephone number.
  • Your email address.
  • Your preferred method of contact.
  • Your preferred language.
  • The type of legal matter you describe.
  • Your preferred contact time.
  • The information you provide in the description of your enquiry.
  • Any other information you choose to provide when contacting us.

Please do not include highly sensitive or confidential information in an initial enquiry unless we specifically ask you to provide it.

Depending on the nature of your enquiry, the information you provide may reveal information about your health, family circumstances, finances, criminal proceedings, immigration status or other sensitive matters. Please only provide information that is necessary for us to understand your initial enquiry.

How We Collect Information

We may collect personal information:

  • When you complete the enquiry form on this website.
  • When you contact us by telephone, email or post.
  • When you communicate with us about a potential referral.
  • When you use or browse this website.
  • When you communicate with a legal professional following a referral.

We may also receive information from a legal professional or referral partner where this is relevant to an enquiry or referral and sharing the information is lawful.

How We Use Your Information

We may use your personal information to:

  • Respond to your enquiry.
  • Contact you using your preferred method.
  • Understand the general nature of your legal matter.
  • Consider whether an appropriate referral may be available.
  • Identify a solicitor, barrister, mediator or another qualified professional who may be able to assist.
  • Share relevant information with a potential referral professional where appropriate and after explaining this to you.
  • Arrange or manage communications relating to a referral.
  • Provide administrative support.
  • Maintain records of enquiries and referrals.
  • Protect the security of this website and our systems.
  • Deal with complaints, concerns or legal obligations.
  • Improve our website and services.
  • Comply with applicable legal, regulatory and insurance requirements.

We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected unless we are permitted or required to do so by law.

Our Legal Bases for Using Information

Data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

  • Your consent, where you have actively agreed that we may contact you or use your information for a specified purpose.
  • Steps taken at your request before entering into an agreement.
  • Our legitimate interests in responding to enquiries, administering referrals and operating our service.
  • Compliance with a legal or regulatory obligation.
  • Another lawful basis available under applicable data protection law.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

Sharing Your Information

We may share relevant personal information with:

  • Solicitors, barristers, mediators or other qualified legal professionals who may be able to assist with your enquiry.
  • Professional advisers, insurers or regulatory bodies where necessary.
  • Website hosting, email delivery and form-management providers.
  • Technology, security and website-support providers.
  • Public authorities, courts, regulators or law-enforcement bodies where we are legally required to do so.
  • Other organisations where you have asked us to share your information or have agreed to a referral.

We will only share information that is relevant and reasonably necessary for the purpose. Before making a referral, we will explain, where appropriate, what information may be shared and with whom.

A referral does not guarantee that a professional will accept your matter. The professional who accepts your matter will provide their own privacy information and will be responsible for explaining how they process your information.

Website and Service Providers

Our website may use third-party providers to operate forms, deliver emails, host website content, provide security and support website functionality.

Website host: Namecheap
Form provider: WPForms
Email delivery provider: SendLayer
Email provider: Google

We will update this section if the providers we use change.

You should check the privacy information of these providers to understand how they handle personal information. We will put appropriate arrangements in place with service providers where required.

International Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take steps to ensure that the transfer is lawful and that appropriate safeguards are in place, where required by data protection law.

Please confirm the locations and transfer arrangements of your hosting, form, email and email-delivery providers before publishing this section.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including dealing with enquiries, managing referrals, meeting legal obligations, resolving disputes and maintaining appropriate business records.

When the relevant retention period ends, we will securely delete, destroy or anonymise the information unless we have a lawful reason to keep it for longer.

How We Protect Information

We use reasonable technical and organisational measures to protect personal information from accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures may include:

  • Restricting access to personal information.
  • Using account passwords and access controls.
  • Keeping software and security tools appropriately updated.
  • Using secure connections where available.
  • Reviewing third-party service arrangements.
  • Keeping appropriate records of enquiries and referrals.

No method of transmitting or storing information is completely secure. You should avoid sending highly sensitive information through an initial website enquiry form.

Your Data Protection Rights

Subject to legal exceptions, you may have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete personal information in certain circumstances.
  • Ask us to restrict how we use your information in certain circumstances.
  • Object to certain types of processing.
  • Request the transfer of information you provided to us in a structured format where the right applies.
  • Withdraw consent where processing is based on consent.
  • Complain to the Information Commissioner’s Office.

To exercise a right, contact us at:

info@lawsidelgalservices.co.uk

We may need to ask for information to verify your identity before responding to a request.

Complaints

If you have concerns about how we have used your personal information, please contact us first:

Email: info@lawsidelegalservices.co.uk
Address: [Business address]

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The ICO recommends that organisations provide clear information about data use and explain how people can raise concerns.

Cookies

Strictly necessary cookies may be used to provide website functions such as security, page operation and form submission.

Where we use analytics, advertising or other non-essential cookies, we will provide appropriate information and request consent where required. Please see our separate Cookie Policy for more information.

The Cookie Policy should match the cookies actually installed on the website. The ICO states that organisations should explain what cookies do and obtain consent for cookies that are not strictly necessary.

Children’s Information

This website is not specifically directed at children. We do not knowingly collect personal information from children through the website without appropriate involvement from a parent, guardian or responsible adult.

If you believe that a child has submitted personal information to us, please contact us at info@lawsidelegalservices.co.uk

Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

You should read the privacy policy of any website you visit through an external link.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or data-processing arrangements.

The latest version will be published on this page with the date it was last updated.

Contact Us:

If you have questions about this Privacy Policy or how we handle personal information, contact us:

Lawside Legal Services
[Business address]
Telephone: [Telephone number]
Email: [Privacy contact email address]
Opening hours: [Opening hours]